Privacy Policy

Effective Date: January 29, 2026

1. Introduction

Pharos Steel Works ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pharossteelworks.co.za or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request a quote
  • Upload files (such as DXF, DWG, or other design files) through our contact form
  • Send us an email
  • Contact us via phone or WhatsApp

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Project details and specifications
  • Technical drawings, design files, and other documents you upload (DXF, DWG, JPG, PNG, PDF files)
  • Metadata associated with uploaded files

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Process quote requests and analyze uploaded design files
  • Review technical drawings and specifications for fabrication projects
  • Communicate with you about our services
  • Improve our website and services
  • Send you technical notices and updates
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our website (e.g., email service providers)
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. File Uploads

When you upload files through our contact form:

  • Accepted File Types: We accept DXF, DWG, JPG, JPEG, PNG, and PDF files up to 10MB in size
  • Purpose: Uploaded files are used solely for the purpose of providing you with accurate quotes and project assessments
  • Storage: Files are transmitted securely and stored only as long as necessary to process your request
  • Access: Only authorized personnel involved in processing your quote have access to your uploaded files
  • Intellectual Property: We respect your intellectual property rights and do not use your designs for any purpose other than providing you with our services

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including uploaded files, against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure file transmission protocols
  • Restricted access to uploaded files
  • Regular security assessments
  • Secure storage systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Quote Requests: Information submitted through contact forms is retained for a minimum of 12 months to allow for follow-up and project completion
  • Uploaded Files: Design files and technical drawings are retained only as long as necessary to process your request and complete any resulting projects, typically not exceeding 24 months unless you request otherwise
  • Completed Projects: Project-related information may be retained for record-keeping and warranty purposes

8. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information, including any files you have uploaded
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information and uploaded files
  • Object to the processing of your personal information
  • Withdraw consent at any time
  • Request copies of uploaded files or confirmation of their deletion

9. Cookies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: